FAQ & POLICIES

Answer

• 1 What is yoga?

  Yoga is an ancient art based on a harmonizing system of development for the body, mind and spirit.

  Many people think yoga is just stretching. While stretching is certainly involved, yoga is really about creating balance in the body through developing both strength and flexibility. This is done through the performance of poses or postures, each of which has specific physical benefits. The poses can be done quickly in succession, creating heat in the body through movement (vinyasa-style yoga) or more slowly to increase stamina and perfect alignment. The poses are a constant, but the approach to them varies depending on the tradition in which the teacher has trained.

  The continued practice of yoga will lead you to a sense of peace and well-being by making the body strong and flexible and improving respiratory, circulatory, digestive, and hormonal system functioning.

• 2 What is hot yoga?

  Hot yoga is simply yoga practiced in a studio heated up to 36-39 degrees Celsius and 30-40% humidity. This heat cleanses the body and warms the muscles allowing a deeper stretch and more flexibility. The combination of heat and postures are specifically designed to give a comprehensive workout to the entire body. In each workout, muscles, ligaments and tendons are warmed and stretched. New students are often surprised at how fast their core strength is built and the amazing vibrant health that is rapidly achieved through a regular practice.

  Internal organs and glands are gently massaged and the heated room ensures that participants will sweat, helping them to flush toxins out of their system. In this intense cardiovascular workout, fresh, oxygenated blood is brought into to every part of the body, cleansing and rejuvenating the entire system.

  The result is a workout like no other. One that has been embraced by thousands of people ranging from sports enthusiasts, to people suffering ailments, to those who just want to stay fit.

• 3 What should I take for my first class?

  For your first class, we recommend starting with Warm Yin Yoga or Foundation Hot Yoga to see how you like the heat. Yes, it’s not for everyone – but you will get used to it. We have an introductory offer for new students please call or visit us to inquire. This is the way to go!

• 4 How should I prepare?

  Please bring a beach/bath towel and water or rent you can buy them at our studio. Show up at least 20 minutes before your class so you have time to fill out the waiver if you haven't already.

   

• 5 What should I bring and wear to class?

  You will need a yoga mat, bottle of water, and a towel for your mat. If you plan on showering after class bring another towel. Towels, water bottles and mats are all available for rental or purchase.

  Men typically wear shorts and a light t-shirt or just shorts. Women wear anything from longer exercise pants to shorts and a light top. Dress like you are going to a tropical climate and plan on sweating.

   

• 6 What should I expect?

  Everyone goes at their own pace and respectfully listen to your body first. Just do what you can do. Don’t over do it! If you need a break, take a break but stay in the room. You can relax by sitting or laying down for a few minutes. If you have to leave please inform the instructor asap and the instructor will promptly stop class to assist you.

   

• 7 What if I have a pre-existing health condition?

  If you are have any health concerns, injuries or pregnant, we recommend you consult a physician first before attending our yoga classes. Please inform our instructor prior to class of any medical conditions or injuries.

  Some specific health conditions that can be successfully treated with yoga include:

  Arthritis
  Type II Diabetes
  Depression
  Heart disease
  Kidney disease
  Shoulder, knee and back injuries
  Insomnia

   

• 8 Will I be required so sign a liability waiver?

  All students are required to fill out a liability waiver. Click here to download the form.

   

• 9 What is yoga studio etiquette?

  Masks are optional. Sanitizing or washing your hands prior to practice is recommended. We ask that you please remove your shoes on the carpet when you enter and stay somewhat quiet when you’re in the studio. Turn all cell phones off prior to class and leave outside the room preferrably in the changeroom. Also please refrain from wearing perfumes or fragrances out of concern for others.

   

• 10 What can I eat and drink before class?

  Please drink plenty water during the day, shortly before class and bring enough water to class(no glass in studio please). Hydrating with some coconut water or liquids with electrolytes can be of great benefit. Try to not have a large meal within a couple hours of your class and have a small snack shortly before class starts for a boost in energy.

   

• 11 What are your cancellation and refund policies?

  Cancellation and Refund Policies

  CLASS CANCELLATIONS - When you register and reserve a class online you have to notify us up to 2 hours prior to class. The only way you are able to do this is through the online system. Phone cancellations will be allowed only if calls are answered. Once your spot is cancelled, the class will be returned to your series to be used at a future date. We appreciate if you have any cold or flu symptoms to please call or leave a voice message regarding asap prior to class so we can make your spot available to others and we will gladly credit back your class to your account.

  If you do not cancel out of the yoga class at least 60 minutes prior to it starting, you will be charged for the class. One class will be deducted from your membership. Please honor your commitment and show up for your reservation.   

  UNLIMITED MEMBERSHIPS & CLASS PASS MEMBERSHIPS - There will be a no-return policy. Unlimited Memberships and Class Pass Memberships are NOT refundable, these all have time limits.  Remaining Class Pass Memberships can be transferred to another individual upon special request and note that online virtual classes are available from anywhere with an Internet connection. Memberships and Class Passes cannot be redeemed for cash or credit.

  Please be mindful before you purchase.

  We appreciate your understanding with regards to our policies and will continue to strive to make improvements to Quan's Hot Yoga

  Thank you!

  .

  WORKSHOPS or EVENTS - When you register for a workshop or event the cancellation policy is full refund up to 2 weeks prior to date of the workshop or event(a 20% non-refundable fee will be charged if individual withdraws from the course less than 2 weeks to event time). The purpose of this being able to offer that spot to another individual as these workshops and events take time, planning, coordination and effort of third parties so unfortunately we are unable to refund with less than 2 weeks notice in these circumstances. Please be mindful of your purchase and honor your commitment to show up for your reservation.  Thank you!

  Giftcards Policy

   Do not expire but are NOT refundable. Please be mindful before you purchase. Thank you!

Waitlist Etiquette and Late Cancellation Fee
(please read if you want to save your pass or prevent a cancellation fee)

Since our class capacity has been reduced we can have waitlisted classes. Please let us know if you are unable to make it as this leaves an empty space in class which could have been filled by another client who really needed that class. If you are registered for class, please come! If you are on the waitlist, be prepared to get a spot in the class.

When registering for your class, be sure to check if you are booked directly into the class or on the waitlist. Unsure? You can check your Schedule through your MindBody app or online account.

Once you are on the waitlist, our cancellation policy applies as soon as you are added to the class. If you are no longer able to make it (not enough time to get to the studio, something else came up), remove yourself from the waitlist right away to avoid late cancel fees.

Once a spot opens for you, you will be automatically placed in the class. Depending on your personal notification settings you will receive an email or text message to let you know! Please note: if you are no longer able to attend, be sure to remove yourself from the class yourself on your account or call 3065851515 as early as possible so that the opportunity is given to the next person in line. If you are not able to attend and you cancel with less than 2 hours notice, or simply do not show up, you will be subject to the non-refundable late cancel fee of $15+GST. Please do not ask us to refund your cancellation fee. We are not able to do so as this helps to cover only a small portion of our loss due to the now empty spot in class as well as the cost of software and administration required to offer you the option to waitlist.

Since folks sometimes cancel last minute (please try not to be this person!), you could be added to the class up 30 minutes prior to the class starting. If you are still on the waitlist, we think you still want a spot and may be waiting close by! We often have waitlisted clients who live nearby or show up and wait outside to see if a spot is available. If you are no longer waiting to get into class, please remove yourself from the waitlist. Do not wait until we offer you a spot. It is imperative that we fill our classes in order to continue offering them.

HOW DO I CANCEL IF I NEED TO?

Easy! Log in to your online account, or Mindbody App. From your profile page, select to view your schedule. You will see a list of all of the classes you are booked or waitlisted for. Select the class you would like to cancel and confirm to complete the transaction. Please note that cancellations must be made through your account. If that does not work please text 3065502076(Tim) or email([email protected]) asap to save your pass or prevent a cancellation fee. Cancellations left via voicemail will not be accepted. 

Thank you for Reading and Understanding. This all goes to helping us stay open and provide good service and wonderful classes to enjoy in the community.